Privacy Policy for Phone Calls in USA

Collection of Information

During phone calls with you, we may collect personal information that you voluntarily provide to us. This may include your name, phone number, email address, postal address, and any other information you share during the course of the conversation.

Use of Information

We use the personal information collected during phone calls for the purpose of providing the services you requested, addressing your inquiries or concerns, and improving our overall customer experience. We may also use this information for internal record-keeping, training, quality assurance, and compliance with legal obligations.

Disclosure of Information

We do not sell or share your personal information with third parties for their marketing purposes. However, we may disclose your personal information to our authorized employees, agents, or service providers who require the information to assist you or fulfill your requests. We may also disclose your information if required by law or to protect our legal rights.

Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. We employ physical, technical, and administrative safeguards to ensure the confidentiality and integrity of your information. However, please note that no data transmission or storage system can be guaranteed to be 100% secure.

Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

Consent and Recording

We may inform you at the beginning of a phone call that the conversation is being recorded for quality assurance, training, or legal compliance purposes. Your continued participation in the call constitutes your consent to such recording.

Call Monitoring

We may monitor phone calls for quality control, training, and compliance purposes. By engaging in a phone call with us, you acknowledge and consent to such monitoring.

Updates to Privacy Policy

We may update this privacy policy from time to time. Any material changes will be communicated to you through appropriate means. We encourage you to review this policy periodically to stay informed about how we collect, use, and protect your personal information.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our practices related to phone calls, please contact us at 609-779-9751.

By engaging in phone calls with us, you acknowledge that you have read and understand this privacy policy and consent to the collection, use, and protection of your personal information as described herein.