Position : Lead CSR Resource and Education Coordinator
The Lead CSR Resource and Education Coordinator is responsible for the orientation and training of all new personnel for CSR .
They will ensure all CSR staff receives ongoing education related to their job, promote certification, and assist staff in maintaining certifications.
This position must be proficient in all aspects of the job duties in order to train as well as cover respective positions.
Responsible for monitoring and evaluating the department’s continuous quality assurance programs and goals.
Demonstrated knowledge and skills include but are not limited to educational development, quality and project management, and scheduling.
This position has been built to provide an additional beacon of support as well as building supportive team dynamics and leadership skills.
Benefits include student loan repayment, tuition reimbursement, free gym memberships, low cost comprehensive health plan choice, low cost prescriptions, 401k with company match and more.
Minimum two years’ experience as a CSR Tech and certification required.
Weekend call split between Techs.