Position : Dynamics NAV / Navision support
Support Microsoft Navision and related software.
Knowledge of Sales and Distribution techniques, methods, and tools. Subject matter best practices.
Knowledge of Microsoft Navision reporting capabilities.
Develop IT and end-user documentation for processes and procedures.
Participate in Service Desk function to resolve user related support calls.
Prepare and execute test plans for new functionality.
Publish communication related to the deployment of new functionality.
Translate user requests into user requirements and program specifications.
Work with Enterprise Shared Services and programmers to assure compliance to program specifications
Develop training outlines for end-users and collaborate with documentation specialists
Liaise with Divisional Management to understand direction within their functional area of responsibility
Monitor compliance with Service Level Agreements for site.
Support business initiatives utilizing Project Management expertise.