Job Details

Position : Job Opening : Operational Support Analyst (Glassbox)

Operational Support Analyst (Glassbox)
Pittsburgh PA – will start remote

Independent Contractors Only

[Glassbox, Windows & Linux OS , Scripting, IBM Platforms, Dynatrace, Database platforms]

Top must-have skills / Candidate Requirements:

  • Have a Familiarity of the following monitoring tools
    • Glassbox
    • Dynatrace AppMon and Managed
      • ITCAM
    • Synthetic Monitoring
    • Logging (Syslog, Humio, Log Insight)
    • IBM Tivoli Monitoring
    • IBM Tivoli Composite Application Manager
    • RRT, ISM and AMC agents
  • This position will be focused on managing the user requests submitted by our customers
  • Primary responsibility will be managing and triaging the requests > ensuring the requests are complete, routed to the right group, etc
  • Will also be involved with metrics & reporting and continual service/process improvements

Additional responsibilities include those noted below and involvement will be based on availability skill set alignment. Familiar with the following:

  • Database Platforms
  • Windows OS
  • Linux OS
  • GIT or equivalent SCM tools

Work with the end users coordinating:

  • Training
  • Tool Configuration
  • Provide daily operational support
  • Coordinate/Ensure monitoring tools availability
  • Issue resolutions
  • Support application teams
  • Promote the monitoring tools throughout the enterprise

Personal skills:

  • Good communicator
  • Technical Documentation writing
  • Ability to learn and apply new technology
  • Team player